Returns & Exchanges

I gladly accept returns for a refund or exchange.

Return window: 14 days from delivery

Non-returnable items

Unless they arrive damaged or defective, I cannot accept returns for:

  • Custom or personalised orders

  • Sale items

Conditions of return

  • Buyers are responsible for return postage costs

  • Items must be returned in their original condition

  • Any loss in value due to damage or use may be deducted from the refund

Shipping & Delivery

All items are shipped from the UK via Royal Mail. International orders are sent with tracking where available.

Estimated delivery times:

  • UK: 2–3 working days

  • Europe: 3–5 working days

  • Rest of the world: 5–7 working days

These timeframes refer to arrival in the destination country. Final delivery may take longer depending on customs processing, local postal services, and distance from the point of entry.

For example, US orders typically arrive within 10–15 working days.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply.

Please check your country’s import rules before placing an order.

Privacy Policy

This Privacy Policy explains how I collect, use, and share your information when you place an order, contact me, or otherwise use my services.

Information I collect

To fulfil your order, I may collect:

  • Name

  • Email address

  • Postal address

  • Payment details

  • Order information

You may also provide additional details for custom orders.

How I use your information

I use your information to:

  • Process and deliver your order

  • Provide customer support

  • Comply with legal and tax obligations

  • Improve my services

I may also use your information where you have given consent (e.g. mailing list), which you can withdraw at any time.

Information sharing

I only share your information when necessary:

  • Service providers (e.g. delivery companies)

  • Business transfers (if the business is sold or merged)

  • Legal requirements (to comply with laws or prevent fraud)

Data retention

I keep your information only as long as necessary to provide my services and meet legal obligations.
Typical retention period: 4 years

Your rights (EU/UK customers)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent for marketing

You can also lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/

Contact

For data protection purposes, I, Lindsey Thomas, am the data controller of your personal information.

If you have any questions or concerns, please contact me at:
lindseythomasmakes@gmail.com

Or by post:
Lindsey Thomas
22 Robinson Court
St Mary’s Path
London
N1 2RU